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Now In: Customer Service
Customer Service
Shipping Procedures:
Due to our increase business during the summer season, orders placed online may take up to 3 -5 business days to process and ship unless otherwise indicated. Orders placed over the weekend will be processed on Monday. All expedited orders are shipped via FedEx. All ground delivery orders are shipped via UPS Ground. Packages will not be left without a signature unless it is indicated by the customer. If orders are sent with ‘No Signature Required’, Temptu cannot be held responsible for any lost or misplaced packages.
Hazmat Regulations: All alcohol based products packaged in 4oz. bottles or larger are considered Hazardous Materials and must be packaged accordingly. This shipping method will incur a $60 flat rate fee over FedEx shipping charges. We can ship up to 30 1oz. bottles without incurring HazMat fees. Payment Methods: We accept all major credit cards: American Express, Visa, Mastercard, Discover. Sales Tax: Return Policy: Orders may be returned within 15 days of purchasing for product exchange or refund with receipt. We regret that we cannot accept product that has been opened or used. All returns must be sent to: Temptu: Returns Please indicate your order number along with your contact information and reason for returning. Please note that shipping and handling charges are not refundable. Temptu equipment that is purchased directly from Temptu can be sent in for maintenance and repairs. There is a $25 Labor and Inspection fee which does not include the cost of any new parts that are used. In addition to covering the repair cost, excluding parts, the Inspection Fee also includes a light cleaning. To send any Temptu equipment in to be repaired, you must call 212.675.4000 and receive an RA# that must be indicated on your package. Warranty: The Temptu warranty on every Temptu compressor and Temptu airbrush covers manufacturing defects for one year from the date of purchase. This warranty does not cover normal wear and tear or damage caused by negligence, mishandling, improper cleaning or equipment that has been altered in any way. Temptu will repair and replace parts that become defective within this year at our own discretion. *Needles and Nozzles need to be replaced from time to time due to ordinary wear and are not covered by the Temptu warranty. Iwata Equipment: Temptu can provide Maintenance for all Iwata airbrushes, which includes cleaning and proper adjustments to keep the equipment in working order. Any and all repair claims due to defective or faulty parts should be forwarded to Iwata-Medea directly. You can reach Iwata-Medea’s customer service at 503-253-7308. Questions: Please feel free to email us with questions about Temptu products, and we'll be happy to provide you with any additional assistance. For immediate assistance between the hours of 9:30 am and 6:00 pm EST, call our |
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